Web Site Privacy Policy
Updated 12-2-2024
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The following are the privacy practices for www.lionrockrecovery.com and Lionrock’s mobile applications. These policies apply to information collected by our websites and mobile applications. Lionrock clinical clients enter into an agreement upon admission, which contains further privacy policies and client rights. Clients are provided a copy of this agreement upon admission, and can request a copy, if desired, through their Lionrock counselor or case manager.
Specifically, we want you to know:
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What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
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What choices are available to you regarding the use of your data.
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The security procedures in place to protect the misuse of your information.
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How you can correct any inaccuracies in the information.
This page states the Privacy Policy under which you, the Web Site visitor (“You” or “Your” or “Yourself”) may use or correspond with this Web site (“Our Site”), which is owned by Lionrock Behavioral Health, Inc. dba Lionrock Recovery (“We” or “Us” or “Our”). We consider your data protection and privacy to be very important. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”). We respect Your privacy interests and operate this site by these principles. We have taken reasonable steps to protect the integrity and confidentiality of personally identifiable information that You may provide.
Voluntary Submission of Information
You may use the Lionrock Recovery web site without disclosing personally identifiable information, and We will not obtain such information about You unless You choose to submit it to us through our form submission, by telephone, our LiveChat, LiveChat Offline Message, or by emailing us. Any information You submit will be used internally only; however, submission of information authorizes such internal use by Us and Our employees. In particular, please note that submission of an e-mail or providing us with your email address authorizes Us to contact You via e-mail.
We collect personal information directly when you provide it to us while inquiring about our services, signing up for a service, subscribing to a newsletter, opt-in for updates or offers via opt-in forms, submit feedback, fill out a survey, send us a communication using email, telephone or live chat. Third-party service providers which may provide information about you when you browse the website, click on links, log in to your account, make a purchase. This includes: Google Analytics Facebook Pixel
Cookies
Please note that We use “cookies,” which are small files stored on Your computer’s hard drive that are used to track certain information. These cookies enable Us to track and target the interests of Our users to enhance their experience on Our site. For example, cookies usually allow Your browser to remember which pages You have visited and help Us to know how much traffic Our pages receive. This process does not reveal any personal information about the person viewing the page (such as a username or password) unless the person has previously given such information. If You find cookies objectionable, please consult Your browser’s documentation for information on how to block or erase cookies.
-By modifying Your browser preferences, You have the choice to accept or reject cookies. If You choose to reject cookies some parts of our website may not work properly in Your case. -When You visit our web site, there’s certain information that’s recorded which is generally anonymous and does not reveal Your identity. If you’re logged into your account some of this information could be associated with Your account. -What information is possibly stored: your IP address or proxy server IP address, Your internet service provider’s name, the date and time of Your visit to the website, Your session length, pages You access, number of times You access our site, the file URL You look at and information relating to it, the website which referred You to our websites, Your operating system. -At times, we may use third-party advertising companies to serve ads based on prior visits to our website/s. -Similarly, we use email marketing services that track Your use of our emails and collect the information described herein for our marketing and promotional purposes.
Log Files
In addition, Our Web server collects and saves the default information customarily logged by World Wide Web server software. Our logs contain the following information for each request: date, time, originating IP address and domain name, object requested, and completion status of the request. We use these logs to help improve Our service by evaluating the level of demand for Our site and detecting any errors on the site that might occur. These logs may be kept for an indefinite length of time and used at any time and in any way necessary to prevent security breaches and protect the integrity of the data on Our servers.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information You Make Public
If You make Your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data.
Before making Your information publicly available or giving Your information to anyone else, think carefully. If giving information to another user via our website, ask them how they will handle Your information. If You’re sharing information via another website, check the privacy policy for that site to understand its information management practices as our privacy policy will not apply.
Security
This site takes reasonable precautions to protect Our users’ information. We don’t store passwords in plain text and display email addresses in public. We do not collect your financial information on our website. Rather, we use “payment gateways,” which are third-party services known as PayPal and Authorize.Net. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and We do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter Our security practices if and when it seems appropriate to do so. As with Our Terms and Conditions, You should check Our Security provisions each time You visit Our site to identify and understand any changes made since Your previous visit. We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls and data encryption where appropriate.
Where Your Information Is Stored
We store data on servers located in the United States and maintain agreements with Third Party IT services that we use that ensures your data is kept according to an acceptable standard of data security compliance including HIPAA laws when necessary.
How Long We Keep Your Information
We keep your information as long as neccessary so that we can support you in the event that you contact or otherwise choose to work with us, to improve your customer experience, and to comply with the law.
You can always request that we delete your information however please note that we may be required to retain some information as necessary for our legitimate business interests, to comply with the law, prevent fraud, report continuing education hours to licensing boards or approval agencies or other authorities when requested, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
Notification of Changes
If we decide to change Our approach to privacy, We will post those changes to this Privacy Policy so that users are always aware of what information We collect, how We use it, and under what circumstances We disclose it. Changes to the Privacy Policy will be dated, and will be effective from the date specified forward. As with Our Terms and Conditions, You should check Our Privacy Policy each time You visit Our site to identify and understand any changes made since Your previous visit. You also will be notified in email using the email address that we have on file for you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computer servers in which we store personally identifiable information are kept in a secure environment.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review this notice carefully.
Your privacy is important to us. We want you to understand: -Who will follow this NOTICE -The common ways in which we may use and share your medical information. -How you can enable better care from other providers that you see -The ways in which we may use and share your medical information without your permission. -Your rights concerning your medical information. -How to file a complaint about your privacy.
Who will follow this NOTICE
This notice applies to treatment services provided by Lionrock Recovery and all employees.
The law requires us to maintain the privacy of your medical information and to tell you our duties and practices regarding your medical information. These duties and practices include notifying you of a breach.
The law requires us to follow the terms of our current NOTICE. We reserve the right to make changes to this NOTICE, which may include new privacy provisions about the medical information that we keep. If we make any changes, we will give you a copy of the new notice the next time you visit us. The latest version of this NOTICE can always be found on our website. You have the right to a paper copy even if you have received an electronic version from the website.
What are the common ways in which we may use and share your medical information (including psychotherapy notes)?
-Treatment purposes: We will share your information with those who are caring for you. For example, if you come in for group counseling services and are in need of follow up with your primary counselor, your group counselor may share your information with your primary counselor. -Payment purposes: We may share your medical information with the insurance company paying for your care. -Health Care Operations: We may use your medical information to improve the way we provide care to you and others. For example, a team of experts from our staff may review your medical information to ensure quality of care. -Appointment Reminders: We may call you or send you a letter, an email or text message about your appointment. Please tell us if you do not want your information used in this way. -Research: We may share your information for research. If we do this, the law requires us to take extra steps to protect your privacy and tell you why we will be using your information. -Family and Others in Your Personal Life: If you ask us to share specific information with a specific person, then we may do so. Otherwise, we will not share any information with these persons unless we are required to do so by law, which may include your risk of harm to self or others. -Satisfaction Surveys: We may send a survey to you in the mail, by email, or by a follow up telephone call. Your answers will help us provide better care. Specific Releases Authorized by You:This is a release requested, signed, and dated by you that identifies what is to be released, to who the information is to be released, and the reason for the release.
In what other ways may we use and share your medical information without your permission (including psychotherapy notes)?
As Required by Law: We must contact the police if we suspect you are involved in child abuse or neglect. To Stop a Serious Threat to the Health or Safety of Someone or the Public: We have a duty to warn others if we feel you could cause them harm. Law Enforcement: We may contact the police if we believe that you’re a victim of abuse. We may also contact the police if you commit a crime at our facility. Public Health: We may share your information with a public health agency, such as the Centers for Disease Control Reviews by Outside Agencies: We may share your medical information when being reviewed by outside agencies that have authority over us. This includes state, federal, and other licensing agencies. Court Order: We may share your medical information when responding to an appropriate legal process such as a court order or when initiating involuntary court proceedings. In Case of Death: We may share limited medical information with the medical examiner. Inmates: If you are a prisoner, we may share your information as appropriate. National Security: We may share your medical information as required by law for national security purposes. Disaster Relief: If there is a disaster like a hurricane, tornado, or earthquake, we may use your medical information to notify your family. For the protection of the President of the United States and Other Important Leaders: We may share your medical information as required by law for the protection of the President of the United States and other important leaders.
We will not share your medical information for reasons other than noted above without your written authorization. This includes not sharing information for marketing and fundraising.
What are your rights concerning your medical information?
-Right to Request Restrictions You can ask us not to share your medical information for treatment, payment, and health care operations. If you do, we will request that you sign a document that indicates that you do not want us to share information with or bill your insurance and that you have agreed to pay in full for your services. Please note, if you need emergency medical treatment, we may share your medical information even if you have asked us not to. -Right to Revoke Authorizations: You have the right to revoke your authorization at any time. Your revocation must be in writing. -Right to See and Get a Copy: You have the right to see and get a copy of your medical information for as long as we have it. We may charge a fee for giving you a copy. If requested by you, this can be provided in an electronic format, paper, or fax. Sometimes the law does not allow us to let you see all or parts of your medical information. If this happens, you can appeal our decision. Your appeal must be made in writing. -Right to Request Confidential Communications You can ask us not to change your medical information. For example, you can ask us to correct errors, such as your date of birth. This request must be made in writing. The law does not require us to agree to your request. If we deny your request to change your medical information, you can appeal our decision. Your appeal must be made in writing. -Right to an Accounting You can ask us to give you a list of people we have shared your medical information with. This does not include information shared for treatment, payment, and healthcare operations. This also does not include information shared at your request. This request must be made in writing. We are required to keep track of your shared information. If you request more than one accounting in a twelve month period, we may charge you a fee. -Right to a Paper Copy of this NOTICE: If asked, we will give you a paper copy of this notice.
How can you complain about our handling of your privacy?
You have the right to complain if you feel your privacy rights have been violated by anyone who works for Lionrock Recovery. There will be no retaliation against you for filing a complaint. The quality of the health care or services we provide will not be affected in any way because a complaint was filed. We ask that you please give us the opportunity to resolve any issues you have concerning your privacy. If you have concerns about your privacy or feel any of your privacy rights have been violated, please file a written complaint with the Lionrock Recovery Grievance and Complaint Coordinator by clicking here. If you prefer, we will be happy to assist you in completing a written complaint. You can call us at 760-994-4990. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services or with the Joint Commission, but we ask that you first allow us the opportunity to correct any issues you may have concerning your privacy.
SMS Terms and Conditions
To read our SMS Terms and Conditions click here.
